Terms of Service

1. Acceptance

By accessing or using the FactoryOS platform (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.

2. Description of Service

FactoryOS is an AI-orchestrated software development lifecycle (SDLC) platform. It connects Slack, Confluence, Jira, and GitHub; orchestrates PM, Architect, and Reviewer agents; and facilitates human-in-the-loop approval gates. Agents open pull requests; engineers merge. Always.

3. Accounts and Access

Access is provisioned per tenant through our identity provider. You are responsible for all activity under your account. Notify us immediately of any unauthorised use at security@agentfactoryos.com.au.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose.
• Attempt to circumvent tenant isolation or access another tenant's data.
• Interfere with platform infrastructure or violate rate limits.
• Reverse-engineer the platform or extract training data.

5. Data

You retain ownership of your data. By using FactoryOS, you grant us a limited licence to process your data to operate the Service. We do not use your data to train models. See our Privacy Policy and Data Processing Agreement for full details.

6. Intellectual Property

The FactoryOS platform, branding, and documentation are owned by FactoryOS and protected by intellectual property law. Your custom configurations, agents, and prompts remain yours.

7. Limitation of Liability

To the maximum extent permitted by law, FactoryOS is not liable for indirect, incidental, or consequential damages. Our total liability is limited to the fees paid by you in the 12 months preceding the claim.

8. Termination

Either party may terminate access with 30 days' written notice. We may suspend access immediately for material breach (e.g. security incidents, non-payment). On termination, you may export your data within 30 days before deletion.

9. Changes to Terms

We may update these Terms. Material changes will be communicated with 30 days' notice. Continued use after the effective date constitutes acceptance.